Risk and Loss

ACMA and its affiliates attempt to be as accurate as possible. However, ACMA does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by ACMA itself is not as described, your sole remedy is to return it in unused condition.

Export: To comply with certain vendor agreements and government regulations, ACMA reserves the right to refuse to export products from the United States at any time. Customers shall be solely responsible for the preparation of necessary export documentation. Manufacturer's warranties for exported products may vary or be null and void.

1. Asus products can be returned within 15 days from invoice date. After 15 days, we offer repair only. This applies to all Asus products, except Notebooks.

2. All refurbished and clearance products will be covered under 15 days repair warranty. After 15 days from the invoice date, manufacturer's warranty will apply if available.

3. The following items are not returnable due to manufacturer's policies: TV, Plasma Screens, Blank Media Cartridges, Cisco, Creative Labs, Hewlett Packard, IBM, Intel, MSI, NEC, Notebooks, Printer Cartridges, Retail Boxed Processors, Software, Sony, and Tektronix products. The manufacturer will provide direct assistance with any necessary replacements.
Products that have been subjected to abuse, misuse, alteration, neglect or unauthorized repair, installation, additions, improvements, attachment shall be deemed to be a waiver of product warranty and shall render this warranty null and void. ACMA will return such out of warranty products to you at your expense.

Repaired or replaced products shall be returned to you via Ground Service within the 48 contiguous United States, freight prepaid by you. You will be liable for any additional charge as a result of upgrading the shipping method per your request.

ACMA MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY. IN NO EVENT SHALL ACMA BE LIABLE FOR INDIRECT, SPECIAL OR CONSEQUESTIAL DAMAGES SUCH AS LOSS OF PROFIT OR BUSINESS OPPORTUNITIES, AND IN NO EVENT SHALL ACMA'S LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT(S).

ACMA will not accept any product(s) for any type of return unless covered by a written return authorization issued by ACMA. You will be liable for any applicable miscellaneous charges listed below. All products returned must be in resalable condition. Do not include the accessories, drivers, and/or manuals unless specifically requested by us. We do not ship accessories, drivers, and/or manuals with the replacement part(s).

ACMA does not accept any liability for any products not purchased through ACMA, which are returned in conjunction with products or components being sent for repair, replacement, or refund. You shall be held liable for any additional shipping charge associated with sending such items back to you.

Shipping, handling, insurance, labor, service/finance charges are not refundable. Defective CPU, Memory, or Hard Drive is covered by 7 days warranty period from the invoice date.

Configured systems and barebone systems are non-refundable.

Within 30 days from invoiced date:

Non-Defective products can be returned with original packaging box unopened and in resalable condition. 15% restocking fee will apply for return for credit/exchange. No returns for non-defective product will be accepted once the original packaging box is opened.

Defective products can be returned with the original packaging box in resalable condition and complete accessories. 15% restocking fee will apply for return for credit/exchange. No returns will be accepted for defective products if the original packaging is damaged and/or missing accessories.

After 30 days from invoiced date:

Please contact the manufacturer for direct warranty service.

For additional assistance or for any manufacturers not listed, you may contact ACMA via email: tech_support@acma.com.

Excludes:

1. Asus products can be returned within 15 days from invoice date. After 15 days, we offer repair only. This applies to all Asus products except Notebooks.

2. All refurbished and clearance products will be covered under 15 days repair warranty. After 15 days from the invoice date, manufacturer's warranty will apply if available.

3. The following items are not returnable due to manufacturer's policies: TV, Plasma Screens, Blank Media Cartridges, Cisco, Creative Labs, Hewlett Packard, IBM, Intel, MSI, NEC, Notebooks, Printer Cartridges, Retail Boxed Processors, Software, Sony, and Tektronix products. The manufacturer will provide direct assistance with any necessary replacements.

All products returned must be identified with a RMA number issued by Customer Service representative at ACMA. Products returned to ACMA without a RMA number will be considered an unauthorized return. ACMA may choose, at its discretion, to refuse to accept the unauthorized return(s). You will be held liable for any charges associated with sending any unauthorized returned product(s) back to you. ACMA is not responsible for any loss or damage of unauthorized return products.

Return product to ACMA:

1. Obtain a Return Merchandise Authorization (RMA) number online on http://www.acma.com/Support.asp.

2. Fill out the RMA form completely by providing the invoice number, date, serial number and reason for return.

3. A RMA number will be issued via email within 24-48 business hours, valid for 15 days.

RMA number will be void if ACMA does not receive the returned product within 15 days from the RMA issued date.

Return Merchandise Shipping Instruction

1. Freight must be prepaid and insured by customer. Please note that Warranty provided with this product only covers the territory of the U.S. continents. To cover international warranty, the products need to be shipped back to ACMA/Fremont for service with all door-to-door expenses prepaid, by the Customer. Customer is responsible for round trip shipping expenses.

2. Valid RMA number must be clearly marked on shipping label or outside of packing box.

3. Original packaging with complete accessories, including cables, manuals and drivers will need to be returned, unless otherwise instructed by an ACMA RMA representative. Please do not write on original packaging.

If the customer does not comply with the above listed requirements, customer may be subject to a service charge and possible delay of RMA processing. The remaining product warranty may be deemed void and null at ACMA's discretion.

Return products may be shipped back to you un-repaired, and subject to various charges under the following circumstance:

a. $30.00 charge plus return freight:

• Products that were not purchased from acma.com;
• Products with void warranty due to unauthorized addition/deletion/alteration of parts;
• Return without proper authorization, documentation, packaging, and accessories.

b. $25.00 testing fee plus $15.00 handling, and return freight for returned component products with no defect found.

c. $45.00 testing fee plus $15.00 handling, and return freight for return system products with no defect found.

d.$65.00 labor charge per hour, plus parts and return freight for repairing products that are out of warranty for any reason.

For products returned to ACMA after 30 days from invoice date, and covered by manufacturer warranty, ACMA will assist customer to forward return products to manufacturer for warranty service.